Privacy Policy

Last Updated: July 2024

Introduction

Welcome to FurryESA ("we," "our," or "us"). We are committed to protecting your privacy and providing a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (furryesa.com) or use our services.

By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

Information We Collect

The type of information we gather depends on how you interact with FurryESA:

  1. Information You Provide Directly:
    • Contact details and any additional information you include when communicating with us via email, mail, phone, or chat.
    • Account information: name, email address, phone number, and password.
    • Transaction data: payment information and history for services purchased.
    • Your photograph if you apply for a FurryESA scholarship.
    • Health-related information, including mental health details, if you complete a questionnaire for ESA letter services.
    • Demographic data: age, sex, race, ethnicity (if required by a mental health professional for ESA letter services).
    • Employment and education information, if relevant to your scholarship application or ESA letter request.
  2. Information Collected Automatically:
    • Device information and online activity data when you use our website or online services (detailed in the following section). Usage Data:
      1. IP address, browser type, operating system
      2. Pages visited, time spent on pages, click-stream data
      3. Referring website addresses
    • Device Information:
      1. Type of device used to access our services
      2. Device identifiers (e.g., IDFA, Android ID)
    • Location Data:
      1. General location based on IP address
      2. Precise location (if permitted by your device settings)
  3. Information from Third Parties:
    • Health-related information collected during your consultation with a mental health professional for ESA letter services.
    • Marketing and advertising data, including information about ads you've seen or clicked on, and your email address from online advertising partners to provide relevant information.

Some information may be collected by external parties on our behalf. For instance, we use a payment processor for transactions, and FurryESA does not directly collect or store payment card information.

How We Use Your Information

We use the information we collect for various purposes, including:

  1. Providing and improving our services
  2. Processing payments and fulfilling orders
  3. Communicating with you about our services, promotions, and updates
  4. Personalizing your experience on our website
  5. Conducting research and analysis to improve our offerings
  6. Complying with legal obligations
  7. Protecting our rights, privacy, safety, and property
  8. Detecting and preventing fraud and unauthorized activities
  9. Responding to your inquiries and providing customer support
  10. Marketing and advertising our services (with your consent where required)

Information Sharing and Disclosure

We may share your information with:

  1. Healthcare professionals involved in your ESA and/or PSD evaluation
  2. Service providers who assist in our operations (e.g., payment processors, hosting providers)
  3. Business partners for joint marketing efforts (with your consent)
  4. Legal and regulatory authorities when required by law
  5. Potential buyers or investors in the event of a business transaction (e.g., merger or acquisition)

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. These technologies may collect information about your online activities over time and across different websites.

You can manage your cookie preferences through your browser settings. However, if you disable cookies, some features of our website may not function properly.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  1. Access: You can request access to your personal information we hold.
  2. Correction: You can request that we correct inaccurate or incomplete information.
  3. Deletion: You can request that we delete your personal information, subject to certain exceptions.
  4. Restriction: You can request that we restrict the processing of your information.
  5. Data Portability: You can request a copy of your information in a structured, machine-readable format.
  6. Objection: You can object to our processing of your information for certain purposes.
  7. Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information provided in the Contact Us section. We may need to verify your identity before responding to your request.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  1. Right to Know: You can request information about the personal information we've collected about you in the past 12 months.
  2. Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
  3. Right to Opt-Out: You have the right to opt-out of the sale of your personal information. However, we do not sell personal information.
  4. Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us using the information in the Contact Us section.

Children's Privacy

Our services are not intended for children. We do not knowingly collect information from children. If we learn that we have collected personal information from a child, we will promptly delete that information.

California Business and Professions Code § 22581

California residents under the age of 18 who are registered users of online sites, services, or applications have a right under California Business and Professions Code § 22581 to remove, or request and obtain removal of, content or information they have publicly posted. To remove content or information you have publicly posted, please contact us.

International Data Transfers

We are based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.